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What personal data EverCare collects, why, who it may be shared with, how long it is kept and the rights you have over it.
EverCare Veterinary Clinic respects your privacy and is committed to handling personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you:
This Privacy Policy should be read together with our Terms and Conditions, Clinic Policies, Cookie Policy, consent forms, and any service-specific privacy notice provided to you.
Last updated: July 2026
For the purposes of this Privacy Policy, the organisation responsible for determining how and why your personal data is processed is:
Legal Entity: EverCare Veterinary Clinic - L.L.C
Trading Name: EverCare Veterinary Clinic - L.L.C
Commercial Licence Number: CN-6318487
Licensing Authority: Abu Dhabi Registration Authority
Clinic Address: Shop G08, SR4, Hidd Al Saadiyat, Saadiyat Island, Abu Dhabi
Telephone: +(971) 56 227 8484
Email: info@evercarevet.com
Website: https://evercarevet.com
References to “EverCare”, “EverCare Veterinary Clinic”, “we”, “us”, or “our” refer to the legal entity operating EverCare Veterinary Clinic.
References to “you” or “your” refer to a client, pet owner, authorised representative, website visitor, applicant, supplier contact, or other person whose personal data we process.
This Privacy Policy applies to personal data processed through:
This Privacy Policy does not directly govern independent websites, platforms, applications, payment providers, insurers, laboratories, referral hospitals, or other third parties that operate under their own privacy policies.
Personal data is information relating to an identified or identifiable natural person.
This may include information that identifies you directly, such as your name, or indirectly through information such as your telephone number, email address, customer account, device identifier, location information, photograph, or transaction history.
Information relating only to an animal may not independently identify a natural person. However, when a pet’s information is connected with its owner, authorised representative, payment record, communication history, or clinic account, it may form part of a personal data record.
Depending on how you interact with EverCare, we may collect the following categories of information.
4.1 Identity Information
This may include:
We will not routinely request identification documents unless they are reasonably required for a particular service, transaction, request, legal obligation, or dispute.
4.2 Contact Information
This may include:
4.3 Pet and Veterinary Information
This may include:
4.4 Appointment and Service Information
This may include:
4.5 Payment and Transaction Information
This may include:
Complete payment-card details are normally processed directly by authorised banks or payment-service providers and are not stored by EverCare unless specifically stated otherwise.
4.6 Communication Information
This may include:
Calls may be recorded where this is disclosed and permitted by applicable requirements.
4.7 Images, Video and CCTV
This may include:
We will not intentionally use identifiable images of clients for marketing without appropriate permission.
4.8 Website and Technical Information
When you visit our website or use our digital services, we may collect:
Further information about these technologies is available in our Cookie Policy.
4.9 Marketing Information
This may include:
4.10 Recruitment Information
If you apply for employment or another professional opportunity, we may collect:
Recruitment information may be covered by an additional applicant privacy notice.
We may collect personal data:
Where you provide personal data relating to another person, you confirm that you have the authority to provide it and that the person has been appropriately informed where required.
We may use personal data for the following purposes.
6.1 Providing Veterinary Services
This includes:
6.2 Communicating With You
This includes:
6.3 Managing Payments and Insurance
This includes:
6.4 Clinic Operations and Improvement
This includes:
Where information is used for internal reporting, we may aggregate or anonymise it where reasonably possible.
6.5 Safety, Security and Fraud Prevention
This includes:
6.6 Legal and Regulatory Compliance
This includes:
6.7 Marketing
Where permitted and where any required consent has been obtained, we may:
You may withdraw from promotional communications at any time.
Depending on the circumstances, we may process personal data based on:
Where processing is based on consent, you may withdraw that consent. Withdrawal will not affect processing lawfully completed before the withdrawal.
Withdrawal of consent may affect our ability to provide a service where the relevant information is reasonably necessary to provide that service or meet a legal obligation.
EverCare maintains records of consultations, diagnoses, treatment, medication, procedures, communications, estimates, approvals, and other services provided to each patient.
Veterinary records may contain personal data because they are associated with the registered owner, authorised representative, payment history, and clinic account.
We may use and disclose these records for:
Requests for veterinary records may require identity, ownership, or authority verification.
Online payments may be processed by third-party banks, payment gateways, financing providers, or card processors.
These providers may collect payment-card details directly and process them under their own terms and privacy policies.
EverCare may receive transaction information such as:
You should review the privacy information of the relevant payment provider before completing a transaction.
Where you ask EverCare to assist with an insurance claim, we may disclose information such as:
The insurance provider independently determines coverage, approval, reimbursement, and retention of the data it receives.
You should review your insurer’s privacy policy for information about how it processes claims and personal data.
Some of our service providers, systems, cloud platforms, website tools, communication providers, analytics providers, or technical-support teams may process or store personal data outside the UAE.
Where personal data is transferred internationally, EverCare will take reasonable steps to ensure that the transfer is permitted and appropriately protected.
Measures may include:
You may contact us for general information about the safeguards used for international transfers relevant to your personal data.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable operational, contractual, professional, accounting, tax, insurance, dispute-resolution, and legal requirements.
Retention periods may vary depending on:
When personal data is no longer required, we may securely delete, destroy, anonymise, or restrict access to it.
Backup copies may remain for a limited period until they are securely overwritten or deleted under standard backup procedures.
EverCare uses reasonable technical, physical, and organisational measures designed to protect personal data against:
Measures may include:
No internet, email, messaging, payment, or information-storage system can be guaranteed to be completely secure.
Clients should avoid sending highly confidential information through insecure or unofficial communication channels.
If we become aware of a personal data incident, we will assess the nature, scope, potential consequences, and affected information.
Where required, we will take appropriate steps which may include:
Any notification will be made in accordance with applicable requirements and the circumstances of the incident.
Subject to applicable law and relevant exceptions, you may have the right to:
These rights are not absolute. A request may be limited or declined where permitted or required, including where it would:
To submit a privacy request, contact:
Privacy Email: info@evercarevet.com
Please include:
We may request reasonable information to verify your identity, pet ownership, or authority before acting on a request.
This is intended to protect personal data from unauthorised access or deletion.
We will review and respond to valid requests within the period required by applicable law or, where no specific period applies, within a reasonable time.
EverCare will send promotional electronic communications only where permitted and where any required consent has been obtained.
Marketing communications may be delivered through:
You may withdraw from promotional communications by:
Withdrawal from marketing will not prevent us from sending essential communications relating to:
We may retain limited suppression-list information to ensure that your marketing opt-out is respected.
With appropriate consent where required, we may use advertising and analytics services such as:
These providers may collect online identifiers, device information, website activity, and campaign-interaction information.
The exact tools used should be listed in our Cookie Policy and cookie-preference centre.
You can manage non-essential tracking through the website’s cookie settings, browser controls, or platform advertising preferences.
EverCare does not normally make decisions about veterinary treatment or access to essential services solely through automated processing without appropriate human involvement.
We may use limited automated tools for purposes such as:
Where automated processing produces a legally or similarly significant effect, we will provide information and options required by applicable law.
CCTV may operate in selected areas of the clinic for purposes including:
CCTV will not normally be installed in areas where individuals have a high expectation of privacy.
Footage may be accessed by authorised personnel and may be disclosed to insurers, legal advisers, authorities, or other appropriate persons where permitted or required.
CCTV footage is retained for a limited period unless it is required for an incident, investigation, complaint, legal claim, or regulatory matter.
Clinical photographs and videos may be created to:
Separate consent may be requested before identifiable client or pet content is published for marketing, advertising, social media, or promotional purposes.
Clinical consent and marketing consent are separate. Refusing marketing consent will not affect the veterinary care provided to your pet.
You may withdraw future marketing permission by contacting EverCare. Withdrawal will not necessarily require the removal of materials already lawfully printed, distributed, published, or used before the request was received, subject to applicable rights and circumstances.
Our website and services are not intended to be independently used by children to enter into veterinary service agreements or approve treatment.
Appointments, payments, treatment approvals, and data requests should be submitted by an adult with the required authority.
If a minor provides personal data through the website, we may delete or restrict the information where appropriate and may request confirmation from a parent or legal guardian.
Our website may contain links or integrations relating to:
EverCare does not control the privacy practices of independent third parties.
You should review the relevant third party’s privacy policy before submitting personal data or using its services.
EverCare employees and authorised personnel are expected to handle client and patient information confidentially and only for appropriate business, clinical, operational, or legal purposes.
Information may still be disclosed where:
EverCare may update this Privacy Policy to reflect changes in:
The latest version will be published on our website with the revised update date.
Where a change materially affects how we use personal data, we may provide an additional notice or request renewed consent where appropriate.
This Privacy Policy should be made available in Arabic and English.
If there is a conflict between the Arabic and English versions, the Arabic version will prevail to the extent required or permitted under applicable UAE law.
25Social Media
When you communicate with EverCare through social media, the relevant platform may independently process personal data under its own privacy policy.
Messages sent through social media may not be suitable for confidential, sensitive, or emergency communication.
We may retain relevant social media communications where needed to: